Refund Policy — JioCodes

1. Advance payments

Projects start with an advance payment. This advance reserves your slot in our schedule and covers the time our team commits to planning, research and setup for your project.

2. Refund only before work begins

If you cancel before we have started any work on your project, you are entitled to a refund of the advance, less any non-refundable third-party costs already incurred and payment-gateway charges. "Not started" means we have not yet carried out any discovery, research, planning, design, development, content work, environment or repository setup, or allocated and scheduled team resources to your project.

3. No refund once the team has worked on the project

Once our team has started working on the project, the payment is non-refundable. This is because the money covers time, effort and resources already spent — including discovery calls, scoping, wireframes or designs, code, configuration, content, project management and reserved team capacity — regardless of how much visible output exists at the time of cancellation.

If you cancel after work has started, we will hand over whatever has been completed and paid for up to that point, but no part of the amount paid will be refunded.

4. Milestone and stage payments

For projects billed in milestones, each milestone payment becomes non-refundable as soon as work on that milestone begins. Payments for milestones not yet started remain refundable under Section 2.

5. Third-party costs

Amounts spent on your behalf on domains, hosting, paid licences, plugins, APIs and payment-gateway fees are never refundable, as they are paid to third parties and cannot be recovered by us.

6. If we cannot deliver

If we are unable to start or continue your project for reasons on our side, we will refund the portion of your payment that relates to work we have not performed.

7. How to request a refund

Email us at the address below with your name, project reference and reason for cancellation. We will confirm whether work has started and, if a refund is due, the amount.

8. Processing

Approved refunds are made to the original payment method, normally within 7–10 business days of approval. Timing after that depends on your bank or card issuer.

9. Changes

We may update this Refund Policy. The version in effect on the date of your payment applies to that payment.

Contact

Questions about this page? Email support@jiocodes.com or call +91 93155 68914.
JioCodes, Office No. 540, Tower A2, Spaze i-Tech Park, Sector 49, Sohna Road, Gurugram, Haryana 122018.